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Business Situation

A wellness business — often running several branches — selling appointment slots against therapist availability, and holding retail product stock at each location.

Operational Challenge

Bookings, staff schedules, and stock were tracked across paper books and chat threads. No-shows and double-bookings cost revenue directly. Multi-branch operators had it worst: with no shared view of availability, staff, or inventory across locations, head office could not answer a question about any branch without calling it.

Solution

SpaSystem covers bookings, staff scheduling, inventory, and payments in one ecosystem: a customer-facing booking portal, a cashier POS for front-desk operations, and a central service that keeps every branch's schedule, staff, and stock consistent.

Business Impact

A slot cannot be sold twice, because availability is computed in one place from staff schedules and existing bookings — double-booking is prevented by design rather than caught after the fact. Any branch can be staffed and stocked from the same view, and an owner can see the whole group without contacting each location.

Workflow

Features

Architecture

A micro-system architecture: a Laravel REST API is the core, with two purpose-built frontends — a Next.js cashier POS for the front desk and a Nuxt booking portal for customers. Availability is computed centrally from staff schedules and existing bookings, so both frontends always see the same truth. Each application deploys independently, letting the booking site iterate without touching POS operations.

Kustomisasi yang Tersedia

Membership Packages

WhatsApp Reminders

Staff Commissions

Payment Gateway

Gift Vouchers

Mobile App

Apakah ini cocok untuk bisnis Anda?

Fondasi ini ideal untuk:

Spas & massage studios

Beauty salons

Wellness clinics

Barbershops

Multi-branch wellness brands

Fitness & yoga studios

Cakupan Fondasi

Modul yang dapat digunakan kembali dari fondasi Carlsson Studio, dikombinasikan dengan logika yang dibangun untuk domain ini.

Foundation Modules

• Authentication
• Roles & Permissions
• Dashboard
• Notifications
• File Uploads
• Reporting

Scheduling

• Multi-Resource Session SchedulingAppointment bookings with simultaneous bed/room/therapist constraints and real-time status transitions. — sangat portabel
• Interactive Facility & Bed Occupancy MapReal-time treatment room and bed status grid for staff to start sessions and monitor live timers. — sangat portabel

AI & Automation

• AI Booking Conflict ResolutionDetects booking overlaps, computes alternative time slots, and supports one-click rescheduling. — sangat portabel
• AI Customer Concierge AssistantConversational booking assistant embedded in the storefront, guiding treatment inquiries and scheduling. — sangat portabel

Payments & Inventory

• Multi-Method POS Sales CheckoutSplit-payment checkout across cash, EDC, e-wallets, QR, and pre-purchased vouchers.
• Digital Customer Voucher WalletCustomers view purchased vouchers, track redemption status, and apply them directly to bookings. — sangat portabel

HR & Analytics

• Tier & Grade Employee Compensation EngineMulti-tier compensation with grade bonuses, attendance deductions, and commission splits.
• AI Feedback Sentiment & NLP AnalyticsPost-session feedback triggers async sentiment scoring with negative-feedback alerts and executive summaries. — sangat portabel

Booking & Discovery

• Customer Self-Service Booking WizardMulti-step online booking — select treatments, preferred therapist/bed, and time slot. — sangat portabel

Sorotan Teknis

Pattern

API-firstMicro-system

API

REST

Database

MySQL

Scheduling

Central availability engine

Deployment

Vercel frontends